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Agama Technologies AB: Agama and Al-Falak Contracted by Etisalat for Improved Customer Experience

The Middle East's largest telco is implementing an Agama solution to assure
optimal IPTV and OTT service quality, improve operational efficiency and
increase customer understanding
(Linköping, April 23, 2015) -Agama Technologies, the video service quality
assurance expert, today announced it has been selected byEmirates
Telecommunications Corporations (Etisalat), the leading telecommunications
operator in the UAE with almost 11 million customers, to provide a
comprehensive solution for video service quality and customer experience
monitoring, assurance and analytics. Agama secured the deal together with its
regional business partnerAl-Falak, a leading IT and communications solution
provider in the Middle East.
Etisalat is the Middle East's largest operator and also a pioneer in
next-generation networks for both fixed-line and wireless services. With the
ambition to improve the customer experience of its IPTV and OTT services,
Etisalat is implementingAgama's DTV Monitoring Solutioncovering the
end-to-end video distribution infrastructure; from head-end down to end-user
devices, such as set-top boxes, smart phones and tablets. This solution
provides transparency, awareness and insights that will support Etisalat to
work in a fact-based way, across departments and workflows, to assure optimal
service quality, improve operational efficiency and increase customer
"Etisalat appointed us as a trusted local systems integrator to implement a
complete solution for the monitoring, assurance and analytics of its video
services," says Ahmed Gabr, Regional Manager at Al-Falak. "We naturally
turned to Agama to deliver the solution, as it is the industry specialist in
this field and we are confident that it will provide the best possible
support system to Etisalat. This deal reinforces Al-Falak's position, as we
extend support to the region's telecoms operators in adapting their networks
to deliver video over IP networks. We look forward to working closely with
both Etisalat and Agama on this project, and many such future assignments."

Mikael Dahlgren, CEO at Agama Technologies, adds: "We are delighted to have
been awarded this significant contract together with our partner Al-Falak.
The provided solution, combined with our extensive experience, will empower
Etisalat's internal processes such as incident handling, systematic
elimination of underlying problems, change management and customer support,
with a transparency that ultimately will result in drastically lowered OPEX
and improved customer satisfaction."

Agama has the industry's most comprehensive offering for assuring multiscreen
video deployments. Agama is showcasing its complete solution at the industry
trade showTV Connect 2015in London on April 28-30. Visit stand 72 for a live
demonstration of cutting edge QA for OTT, IP and cable video services; and,
to learn how to easily create the actionable insights that help to
efficiently manage service quality and customer satisfaction.

# # #
Media contacts:

Emelie Svensson
Director of Marketing&PR
Agama Technologies

+46 13 240 330

Ahmed Gabr
Regional Manager

+971 4 391 5470
About Al-Falak Electronic Equipment&Supplies Company

With over 35 years of experience, Al-Falak is focused on delivering telcos and
enterprise IT solutions through a network of offices and trained technical
personnel throughout the Middle East. The company's portfolio of business
partnerships includes leading solution and software providers, hardware and
consumable manufacturers, business consultancy firms and implementation
specialists. For more information,

About Agama Technologies

Agama Technologies provides next-generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. TV operators and service providers
worldwide rely on the established Agama DTV Monitoring Solution for
systematic improvements of service quality and customer satisfaction, whilst
lowering operational costs and reducing churn. For more information,

Agama logo (.zip)

Mikael Dahlgren, CEO at Agama Technologies (JPG)
Agama OTT quality and usage GUIs in monitor screens (JPG)
Full press release (PDF)


This announcement is distributed by NASDAQ OMX Corporate Solutions on behalf of NASDAQ OMX Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Agama Technologies AB via Globenewswire


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