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2014-05-21

iPass Inc: iPass Launches Cloud-Based Mobile Service to Let Business Travelers Connect Conveniently and Cost Effectively on Their Mobile Devices

Business Traveler Connectivity Research Report Reveals Road Warriors Are
Highly Dissatisfied With Current Public Wi-Fi Options

REDWOOD SHORES, CA--(Marketwired - May 21, 2014) -iPass Inc.(NASDAQ:IPAS), a
leading provider of mobile services forenterprisesandtelecom service
providers, today launched its cloud-based Business Traveler Service 2.0.,
marking iPass' transformation into a cloud company utilizing a
Software-as-a-Service delivery model and automation techniques, coupled with
an app based approach. This transformation significantly eases and increases
end user adoption for travelers with smartphones and tablets. The service
addresses the most fundamental shortcomings in current Wi-Fi offerings by
providing cost-effective and convenient Wi-Fi access to over 2.7 million
hotspots in airports, airplanes, hotels and public areas worldwide. Also
launched today is theBusiness Traveler Connectivity Report, the latest in the
series of iPass Mobile Workforce Reports. It shows that business travelers on
average carry three mobile devices, and that 80% have a "Wi-Fi first"
mentality, preferring to use Wi-Fi over mobile data when working outside the
office. Three quarters of respondents, however, said they find the lack of
convenient access to Wi-Fi networks a barrier to productive and
cost-effective mobile working.

The iPass service simplifies connectivity for the "Wi-Fi first" business
traveler. Through a single log-in, users obtain automatic access and
authentication to cost-effective and secure Wi-Fi on smartphones, tablets and
laptops, across more than 2.7 million hotspots in over 120 countries. Meeting
growing demand for airport and in-flight Wi-Fi, the service is available at
3,000 airports -- over 88% of the world's top 100 airports -- and across 22
airlines, on approximately 2,150 airplanes. It is also available at over
72,000 hotels and convention centers.

ClicktoTweet: @iPass Launches Cloud-Based Mobile Service for Business
Travelers #cloud #mobile #biztravel #mobilenews

Connectivity Angst

The Business Traveler Connectivity Reporthighlights intrinsic problems with
both free and credit card-based Wi-Fi for business travelers: 36% of free
Wi-Fi users have little confidence in security, and 32% objected to dealing
with intrusive advertising. 63% of credit card-based Wi-Fi users find it to
be overpriced, and 27% hate the hassle of constantly having to enter credit
card details. Both free and credit card-based Wi-Fi users found log-in and
registration processes to be cumbersome (53% and 33% respectively), which is
a source of added stress.

"The wireless landscape has been disrupted by the rapidly increasing
availability of Wi-Fi, which is now the dominant form of wireless access.
This phenomenon has spawned a 'Wi-Fi first' generation that uses cellular
data only when Wi-Fi isn't available," said Evan L. Kaplan, President and CEO
of iPass. "Business travelers are especially reliant on Wi-Fi, but they are
also increasingly frustrated by the hoops they must leap through to navigate
a complex and challenging Wi-Fi ecosystem that can include advertising,
logins and payments with each session, frequent timeouts, and unpredictable
and expensive fees. Our Business Traveler Service 2.0 gives business
travelers the reliable Wi-Fi access they are looking for, without the hassle
-- so that they can simply get on with what they need to do, wherever they
are in the world."

The2014 Business Traveler Connectivity Reportindicates that business travelers
on the move are actively using bandwidth hungry apps, such as unified
communications tools (45%) and cloud based business applications (43%),
creating ever greater demand for reliable Wi-Fi connectivity.

Further, the report also highlights that business travelers' expectations for
Wi-Fi are still not being met, primarily in airports, where 53% of
respondents found services to be below expectations, and also in hotels
(43%). On airplanes, 60% of respondents expect Wi-Fi to be available, and 58%
are disappointed when it isn't. 63% felt in-flight Wi-Fi is too expensive,
and the same percentage of respondents thought it was not sufficiently
available. When business travelers cannot access Wi-Fi, a staggering 87%
become angry and anxious.

How iPass Business Traveler 2.0 Works

Enterprises subscribe to the iPass Business Travel 2.0 service, removing the
need for employees to use credit cards, while ensuring business travelers
have access to high quality, advertisement-free Wi-Fi. The service is
available on IOS, Android, and Microsoft devices. Businesses simply provide a
list of users who they would like to access the service, and iPass takes care
of the rest.

iPass uses automated messaging to inform users about the service, prompt them
to activate their accounts and then keep them engaged in using the service.
Rather than placing an administrative burden on busy internal IT departments,
iPass takes care of all end user communications and support, as well as
providing hotspot information so travelers can find the best Wi-Fi
connectivity for their task. The service model suits an app-based, Wi-Fi
focused world, and is increasingly used for "automated" services, such as
cloud synchronization and backup, data-intensive unified communications tools
and cloud based business applications.

According to theiPass Wi-Fi Cost Index,organizations that have adopted iPass
save at least 50% on the connectivity bills of their business travelers. As a
result, enterprises see an immediate return on investment, while business
travelers get a service that lets them stay productive while on the road.

"Our recent March employee survey shows that employees are between three and
four times less productive when in mobile or remote locations like hotels, on
transport or in cafes, than when working out of their office. Dependable and
available Wi-Fi is critical to the productivity of these business travelers
and a crucial customer offering for airlines, hotels, trains, and many other
travel venues," said Chris Marsh of Yankee Group.

"We've seen significant demand from our business customers for Wi-Fi on our
aircraft. Wi-Fi is critical to the productivity of today's business traveler,
so their travel time is not dead time. With iPass Business Traveler 2.0
available on board our planes, travelers can easily connect to what matters
to them without hassle, even miles high in the skies," said Sabine
Hierschbiel, FlyNet Program Manager, Lufthansa German Airlines.

"As part of our evolving mobile strategy, we will be issuing smart devices to
our employees with iPass preinstalled," said Philip Sklar, Senior Global
Commodities Lead of Coty, Inc. "With iPass, not only will our team have
uninterrupted access to the 2.7M hotspots on the iPass global network,
allowing them to stay connected and be productive wherever they travel, we
will also be able to manage the costs associated with wireless connectivity."

About the Report:
The iPass Business Traveler Connectivity Report, part of the Mobile Workforce
Report seriesis based on information gathered in an online survey from over
2,000 respondents who identify as mobile workers and business travelers at
hundreds of enterprises worldwide.

About iPass Inc.

iPass helpsenterprisesandtelecom service providersensure their employees and
subscribers stay well-connected. Founded in 1996, iPass (NASDAQ:IPAS) is the
world's largest commercialWi-Fi networkand trusted connectivity platform,
with 2.7 million hotspots across 120 countries and territories. iPass also
delivers access to millions of community hotspots around the globe. iPass
gives its customers easy connectivity for smartphones, tablets and laptops
around the world -- simply, securely and cost effectively. For more
information, please visit:www.iPass.comand the iPass blog,Smarter
Connections.

iPass®is a registered trademark of iPass Inc. Wi-Fi®is a registered trademark
of the WiFi Alliance. All other trademarks are owned by their respective
owners.

Media Contact:
UK/ EMEA
Leila Hajaj
Spark Communications
Tel:

020 7436 0420
Email:Leila@sparkcomms.co.uk

US
Valerie Chan
Plat4orm PR

Tel: +1 206-856-7885
Email:valerie@plat4orm.com

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This announcement is distributed by NASDAQ OMX Corporate Solutions on behalf of NASDAQ OMX Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: iPass Inc via Globenewswire

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