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2017-01-27

NOKIA: Nokia launches MIKA - the first digital assistant customized for telecommunications operators

Press Release

* MIKA - 'Multi-purpose Intuitive Knowledge Assistant' - aids engineers'
efficiency by providing voice-activated access to information
* Powered by Nokia AVA platform, MIKA provides augmented intelligence and
automated learning to access best practice
* Nokia also introduces Predictive Repair, a Nokia AVA-powered service that
forecasts potential hardware failures up to 14 days in advance

27 January 2017

Espoo, Finland - Nokia has created a customized 'digital assistant' that will
improve telecom operators' efficiency by providing engineers faster access to
critical information. 'MIKA' - powered by the
Nokia AVAcognitive services platform and underpinned by Nokia's services
expertise -
will provide voice-dictated automated assistance to reduce time spent
searching information resources, enabling operators to focus on key business
tasks without being distracted by the complexities of multi-technology
network environments.

MIKA - or Multi-purpose Intuitive Knowledge Assistant - is the first digital
assistant 'trained' specifically for the telecom industry, designed to
provide automated assistance that saves time and frees highly skilled workers
to focus on critical tasks. Nokia analysis of working methods within a
Network Operations Center has revealed that application of MIKA could 'give
back' more than one hour of productive time every day to engineers by
providing them with access to information and recommendations through the
interactive user interface.

MIKA combines augmented intelligence with automated learning to provide access
to an extensive range of tools, documents and data sources. These include the
Nokia AVA knowledge library, a repository of best practice gathered from
Nokia projects around the world. Using the knowledge library MIKA can provide
recommendations based on similar issues seen in other networks. MIKA is
available via a web interface and mobile agent so that engineers can tap into
its knowledge base, wherever they are.

Igor Leprince, head of Global Services at Nokia, said:
"Finding the right information is a daily challenge for telco engineers tasked
with boosting network quality. MIKA taps into the power of the Nokia AVA
platform to provide quick and accurate answers, avoiding time wasted on
fruitless searches. MIKA is customized to support the specific needs of
telecoms, and can deliver recommendations based on experience from networks
around the world."

Nokia introduces Predictive Repair

In addition to launching MIKA, Nokia introduces Predictive Repair, a service
that will enable operators to reduce costs and improve network quality by
moving away from break-fix approaches to hardware maintenance. This care
service can predict hardware failures and recommend replacements up to 14
days in advance, with up to 95 percent accuracy. These recommendations will
allow operators to improve efficiency by avoiding unnecessary site visits,
wasted operations efforts, excessive inventory, and false 'No Fault Found'
returns.

Nokia Predictive Repair is the first service of its type in the
telecommunications industry. It draws on Nokia's deep hardware services
expertise - correlating network, repair center and factory data. By applying
Nokia Bell Labs machine learning algorithms to predict failures, the focus is
on high-runner modules that generate a significant share of customer repair
transactions. The service is available to operators that use Nokia 3G and 4G
equipment.

The Nokia MIKA Digital Assistant as a Service is now available for customer
trials, and will be demonstrated at the Nokia booth at Mobile World Congress
2017 in Barcelona (Hall 3, Stand 3A10) between February 27 and March 2. Nokia
Predictive Repair will be available for customer trials in March 2017.

Resources

* Infographic
* Digital assistant as a Serviceweb page
* Predictive Repairweb page
* Optimization as a Serviceweb page

Connect with Nokia

* Subscribeto receive information on specific areas of interest
* Website
* Blog
* Twitter

About Nokia

Nokia is a global leader in creating the technologies at the heart of our
connected world. Powered by the research and innovation of Nokia Bell Labs,
we serve communications service providers, governments, large enterprises and
consumers, with the industry's most complete, end-to-end portfolio of
products, services and licensing.

From the enabling infrastructure for 5G and the Internet of Things, to
emerging applications in virtual reality and digital health, we are shaping
the future of technology to transform the human experience.www.nokia.com

Media Enquiries

Nokia
Communications
Phone: +358 10 448 4900
Email: press.services@nokia.com

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This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: NOKIA via Globenewswire

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