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Regained commercial momentum and efficient cost reduction boosting EBITDAaL

 Press release
Embargo until 23 October 2020 at 7:00 am
Regulated information – Inside information

Financial information for the third quarter of 2020 and first nine months of 2020

Regained commercial momentum and efficient cost reduction boosting EBITDAaL

  • Mobile postpaid customer base +2.6% yoy / Convergence customer base +30.8% yoy
  • Q3 Revenues1 -0.6% yoy / Q3 Retail service revenues1 +2.6% yoy
  • Q3 EBITDAaL1 +7.2% yoy
  • Guidance 2020 confirmed
Operational Highlights
  • As from the second half of the quarter, Orange Belgium delivered upbeat commercial performance leading to outstanding financial results in spite of continuing COVID-19 measures, e.g. shops were allowed to re-open but with limited capacity. As seen in Q2’20, COVID-19 measures continued to directly impact the wholesale revenues as SMS traffic and roaming decreased.
  • Orange Belgium continued to increase its mobile customer base supported by the success of the multicard Go portfolio, despite a highly competitive environment. Mid-quarter, data increased on the Go Plus offer, creating new commercial momentum. During the quarter, 21k new mobile postpaid customers were added, reaching 2.6m subscribers (+2.6% yoy).
  • Convergence net adds returned to strong levels with +17k new Love subscribers. The introduction of the Go Plus discount in combination with the Love option, together with the successful new Belgian football option created positive momentum for convergent offers. Once again Love Duo proves its worth attracting one third of the gross adds. Convergent mobile subscribers now represent 19.1% of mobile postpaid customers, up 454 bp vs Q3’19.
  • B2C convergent ARPO decreased by 3.0% yoy to €75.4, explained by the growing Love Duo customer base with a lower price point (18% of the total convergent customer base) and the decrease in out-of-bundle revenues from roaming. This is partly compensated by the increasing number of options (e.g. Football option). 
  • Mobile only postpaid ARPO declined by 3.0% yoy to €20.5, due to the decrease in out-of-bundle revenues from roaming, partly offset by migrating customers to higher tariff plans in the new Go portfolio.

Orange Belgium: key operating figures   
 Q3 2019Q3 2020change
Mobile postpaid customer base (in ‘000)2 5482 6152.6%
Net adds (in ‘000) 3221-34.3%
Mobile only postpaid ARPO (€ per month)21.220.5-3.0%
Convergent customer base (in ‘000)23330530.8%
Net adds (in ‘000) 1717-3.7%
B2C convergent ARPO (€ per month)77.775.4-3.0%
Convergent mobile customer as % mobile contract customer base14.6%19.1%454 bp

Financial Highlights
  • Revenues reached €335.3m, a slight decrease of 0.6% yoy1. Retail service revenues continued their growth trajectory (+2.6% yoy1) mainly supported by higher convergence services (+27.6% yoy). COVID-19 impacted the wholesale revenues (-12.7% yoy) due to lower incoming SMS revenues (-€9.1m) and declining roaming (compensated by lower roaming costs). The decrease of SMS revenues has no impact on EBITDAaL.
  • EBITDAaL grew by 7.2% yoy1 to €89.4m, driven by higher retail service revenues, as well as lower costs (-3.1% yoy1 - mainly SMS, roaming cost and labour). Orange Belgium continues with the Bold Inside transformation plan resulting in structural cost efficiencies. The cable EBITDAaL had a positive result of €5.3m (+€3.1m yoy).
  • eCapex increased by 6.8% yoy to €47.5m, partly explained by the increased installation of cable customers in comparison to last year.

Orange Belgium Group: key financial figures

 reportedcomparable1 comparablereportedreportedcomparable comparablereported
in €mQ3 2019Q3 2019Q3 2020changechange9M 20199M 20199M 2020
Författare Orange Belgium

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