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2016-11-21

Sectra: Best of breed or single vendor strategy in radiology imaging? Sectra rated #1 in customer satisfaction regardless of approach.

Linköping, Sweden, November 21, 2016 - International medical imaging
IT company Sectra (http://www.sectra.com/) (STO: SECT B) has the
highest customer satisfaction in the industry according to a new
report from analytics company peer60. The report-Ideal Imaging
Configuration: The Tug-of-War Between Enterprise and Best of
Breed-shows that Sectra's customers consistently express the highest
satisfaction regardless of IT approach. It also shows that regardless
of the customer preference for overall solution architecture, Sectra
is the best partner.

"Sectra has impressed once again with a very high Net Promoter Score
among its PACS customers. No one else seems to be engendering this
much loyalty. The fact that Sectra can maintain high scores with both
IT approaches is unique," comments Chris Jensen, Executive Vice
President of peer60.

The report is based on feedback from 276 top decision-makers among
North American healthcare organizations. It sets out to investigate
the extent to which the market has adopted a best of breed approach
in imaging compared to an enterprise imaging approach (PACS, VNA and
viewer from the same vendor), the reasons behind adopting each
strategy, and the satisfaction among these care providers.

"At Sectra, we are passionate about supporting our customers in
delivering the best possible care. Their level of satisfaction with
us and our solutions is our single most important metric. Being rated
number one by customers in this new report makes me incredibly
proud," says Torbjörn Kronander, president and CEO of Sectra.

For three consecutive years in the US and two consecutive years
globally, Sectra PACS has also been awarded "Best in KLAS" for
highest customer satisfaction according to "Best in KLAS: Software &
Services Report" for 2015/2016, 2014 and 2013. This new report from
analytics company peer60 confirms Sectra's earlier successes.

Read the full report from peer60 "Ideal Imaging Configuration: The
Tug-of-War Between Enterprise and Best of Breed":
https://www.peer60.com/report/ideal-imaging-configuration-2016

Sectra at RSNA 2016
Sectra will show its enterprise imaging solutions for radiology,
mammography and integrated diagnostics, as well as our offering for
cross-enterprise image sharing at the RSNA trade show in Chicago,
starting on November 27. Visit us at booth #6113 to experience
Sectra's view of patient-centered cancer care, and find out how we
support radiology in exceeding the expectations of referring
physicians and their patients. Read more about Sectra at RSNA
(http://www.sectra.com/RSNA)

About Net Promoter Score®
Customer satisfaction is measured with NPS® in the peer60 report. A
Net Promoter Score (NPS) is calculated using the answer to a single
question, using a 0-10 scale: How likely is it that you would
recommend your supplier to a friend or colleague? Respondents are
grouped as Promoters (score 9-10), the loyal enthusiasts, Neutrals
(score 7-8), the satisfied but unenthusiastic customers, and
Detractors (score 0-6), the unhappy customers. Subtracting the
percentage of Detractors from the percentage of Promoters yields the
NPS.

For further information, please contact:
Dr. Torbjörn Kronander, CEO and President Sectra AB, 46 (0) 705 23 52
27

Marie Ekström Trägårdh, Executive Vice President Sectra AB and
President Sectra Imaging IT Solutions, 46 (0)708 23 56 10

About Sectra
The world needs more efficient healthcare and more secure
communication. Sectra plays a key role in meeting these needs. Sectra
assists hospitals throughout the world to enhance the efficiency of
care, and authorities and defense forces in Europe to protect
society's most sensitive information. The company was founded in
1978, has its head office in Linköping, Sweden, with subsidiaries in
14 countries, and operates through partners worldwide. Sales in the
2015/2016 fiscal year totaled SEK 1,073 million. The Sectra share is
quoted on the Nasdaq Stockholm exchange. For more information, visit
www.sectra.com

In the medical market, Sectra develops and sells IT solutions for the
management and communication of all types of medical images -
primarily in radiology, mammography, pathology and orthopaedics, as
well as other departments where medical images are used. Sectra has a
strategic focus on making cancer care more efficient. More than 1,700
hospitals, clinics and imaging centers worldwide use Sectra's systems
daily. This makes Sectra one of the world's leading providers of IT
solutions for managing medical images and patient information. The
company commands a market-leading position in Sweden, Norway, the
Netherlands and Portugal, holds a prominent position in the UK and is
growing in the US. Sectra has delivered some of the largest
installations of medical IT systems worldwide and its systems have
been installed in North America, Scandinavia and most major countries
in Europe and the Far East.

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http://news.cision.com/sectra/r/best-of-breed-or-single-vendor-strategy-...

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